Frequently Asked Questions

Yes. We currently ship our products to customers across Australia. Orders are shipped from China, and the estimated delivery time is 7–10 business days after shipment.

Yes. We offer free standard shipping on orders of US$250 or more. For orders below US$250, the applicable shipping fee will be calculated at checkout.

Orders are generally processed within 1–2 business days. After your order is shipped, delivery to Australia typically takes 7–10 business days. You will receive tracking information when your order has been shipped.

If your product has a quality issue during the applicable warranty period, please contact us at support@meowcareful.com. Please provide your order number, product information, and a description of the issue. Photos or videos may also be requested so our support team can assist you.