Shipping Policy
Please read the following shipping information carefully to understand how your order is processed, shipped, tracked, and delivered when you purchase from MeowCareful.
Where We Ship
We currently ship orders to Australia only.
| Shipping Area | Shipping To | Shipping From | Processing Time | Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|---|
| Australia | Australia | China | 1–2 Business Days | 7–10 Business Days | Calculated at Checkout |
Free Standard Shipping is available for orders with a total value of US$250 or more.
For orders below US$250, the applicable shipping fee will be calculated and displayed at checkout based on the delivery address and available shipping method.
How Long Does Order Processing Take?
After you place an order, we generally process and prepare your order for shipment within 1–2 business days.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
How Will My Order Be Shipped?
Orders are shipped from China to Australia using third-party international shipping and delivery providers.
The shipping carrier and delivery method may vary depending on your delivery address, product availability, and shipping conditions.
How Can I Track My Order?
Once your order has been shipped, we will provide tracking information by email when available.
You can use the tracking number provided in your shipping confirmation email to check the status of your shipment.
If you have not received tracking information within 48 hours after your order has been shipped, please first check your email’s Junk/Spam folder and then contact us at:
Delivery Time
The estimated delivery time to Australia is 7–10 business days after your order has been shipped.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, public holidays, peak shopping periods, or other circumstances outside our reasonable control.
Can I Change My Shipping Address After Placing an Order?
If you need to change your shipping address, please contact us as soon as possible at:
We will try to update the shipping address before your order is shipped.
However, once an order has been shipped or is already in transit, we may not be able to change or redirect the delivery address.
Please carefully check your shipping information before completing your purchase.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping or reshipment fees may apply.
If a package is lost or returned to us because of incorrect shipping information provided by the customer, MeowCareful may not be responsible for the resulting loss or additional shipping costs, to the extent permitted by applicable law.
Customs and Import Duties
Orders shipped from China to Australia may be subject to customs procedures, taxes, duties, or other charges depending on the applicable laws and regulations.
Any applicable charges that are not included in the product price or shipping fee may be the responsibility of the customer, where required by applicable law.
Damaged Packages
When your order arrives, please inspect the package and products as soon as reasonably possible.
If your package or product arrives damaged, please contact us at support@meowcareful.com with your order number and clear photographs of the package and damaged product.
We will review the situation and provide assistance in accordance with our Return and Refund Policy and applicable law.
Undeliverable or Refused Packages
If a package cannot be delivered because of an incorrect address, incomplete delivery information, refusal of delivery, or other circumstances attributable to the customer, additional shipping or return costs may apply.
If a package is returned to us, please contact support@meowcareful.com so that we can review the available options.
Pre-Orders
If you purchase a pre-order product, the estimated shipping or dispatch date will be indicated on the relevant product page.
Pre-order items may have different processing and delivery times from products that are currently in stock.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
MeowCareful
Website: meowcareful.com
Email: support@meowcareful.com